Terms & Conditions for Solace Ministries Guest House & Conference Centre
Welcome to solaceguesthouse.com. These Terms & Conditions outline the rules and regulations for using our website and booking our services. By accessing or using our website, you agree to comply with these terms.
- Booking & Reservations
Room Availability: Room reservations are subject to availability. We recommend booking in advance to secure your preferred room.
Booking Confirmation: A booking is confirmed once full payment or a deposit has been made. We will send you a confirmation email with your booking details.
Payment Methods: We accept major credit cards, mobile money, and bank transfers. Payments are processed securely through our payment gateway.
Cancellation Policy: Cancellations must be made at least 48 hours before your check-in date to receive a full refund. Cancellations made within 48 hours may incur a cancellation fee equivalent to one night’s stay. - Check-In & Check-Out
Check-In: Guests can check in from 2:00 PM. If you anticipate a late arrival, please notify us in advance.
Check-Out: Check-out time is 11:00 AM. Late check-out requests may be subject to availability and additional charges. - Guest Conduct
Guests are expected to maintain proper behavior during their stay. We reserve the right to terminate your stay if inappropriate or disruptive behavior occurs without a refund. - Use of Website
By accessing our website, you agree to the following:
You will use the site only for lawful purposes and in compliance with these terms.
You will not attempt to disrupt the functionality of the website or introduce harmful material (e.g., viruses, malware).
You will not misuse the booking system or provide false information.
- Liability
Guest Responsibility: Guests are responsible for any damage caused to the property during their stay and will be charged accordingly.
Website Accuracy: While we make every effort to ensure the accuracy of information on our website, we cannot guarantee it is free from errors or omissions.
Force Majeure: We are not liable for any delays, cancellations, or disruptions due to circumstances beyond our control (e.g., natural disasters, strikes, pandemics). - Intellectual Property
All content on this website, including images, text, logos, and design, is the property of Solace Ministries Guest House & Conference Centre and is protected by copyright. You may not copy, distribute, or reproduce any content without prior written consent. - Modifications
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms regularly. - Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Solace Ministries Guest House & Conference Centre
Address: KG 563 St, Kigali
Phone: +250 788 851 512
Email: info@solaceguesthouse.com