Frequently Asked Questions

Yes, we offer customizable catering packages for conferences and business events. Options include coffee breaks, full lunches, and refreshment stations to suit your needs.

Yes, a deposit is typically required to secure your booking. The amount and conditions will be outlined during the booking process, and the balance can be paid upon arrival.

Yes, we offer customizable catering packages for conferences and business events. Options include coffee breaks, full lunches, and refreshment stations to suit your needs.

Yes, we have a beautifully landscaped outdoor space suitable for gatherings, receptions, and celebrations. Please reach out to our team for availability and setup options.

Yes, we offer full-service event planning to ensure that your occasion runs smoothly. Our staff can assist with decoration, catering, and other details to create an unforgettable experience.

Absolutely! We have several event spaces ideal for private gatherings, including weddings, celebrations, and corporate events. Our team is available to assist with all aspects of event planning, from setup to catering.

Additional fees may apply for certain services, such as airport transfers, extra amenities, or special requests. Please review your booking details or contact us with any questions about specific fees.

Yes, a deposit is typically required to secure your booking. The amount and conditions will be outlined during the booking process, and the balance can be paid upon arrival.

We accept a variety of payment methods, major credit and debit cards, and mobile payment options (e.g., MTN Mobile Money). For online bookings, card payments are accepted.

Yes, we offer room service for breakfast, lunch, and dinner during operating hours. Please refer to the in-room menu or contact our staff to place your order.

Yes, extra beds and cribs are available upon request. Please inform us during booking so we can prepare the room accordingly.

Yes, all rooms are equipped with essential amenities, including a mini-fridge, TV, a workspace, and tea/coffee-making facilities. Some rooms also offer balconies with views of Kigali.

We offer a range of room options, including Standard Rooms, Deluxe Rooms, and Family Suites, each designed for comfort and convenience. All rooms come with amenities such as complimentary Wi-Fi, air conditioning, and en-suite bathrooms.

Yes, we offer airport transfer services to and from Kigali International Airport for an additional fee. Please contact us in advance to arrange your pickup or drop-off.

We have an on-site coffee shop, a restaurant serving local and international cuisine, and lounge areas. We can also arrange local tours to popular attractions upon request.

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Our cancellation policy may vary depending on the room type or booking package. Generally, cancellations made within 24 hours of arrival may incur a fee. Please check the terms provided during booking or contact us directly for specific details.

Currently, pets are not allowed at the guest house. Please contact us for further clarification if you have any specific needs or assistance animals.

Our conference and event spaces must be used in accordance with our venue guidelines, which include policies on setup, cleanup, and guest conduct. Specific terms will be provided upon booking.

Yes, reservations can typically be modified depending on availability and room type. Please contact us as soon as possible if you need to make changes to your booking.